Refund Policy

Replacement Policy

We guarantee the quality of our accounts. Replacement is provided under the following conditions:

Eligible for Replacement

• Account does not work (banned, deactivated, invalid session) at the time of purchase
• Replacement request submitted within 15 minutes of purchase
• Full screen recording of the purchase and account opening process is provided

NOT Eligible for Replacement

• Account was banned after purchase due to your actions
• Account was banned due to low-quality group invites or spam
• Account was used for mass messaging, flooding, or other abuse
• More than 15 minutes have passed since purchase
• No video proof provided (exceptions may apply for regular customers with large order history — reviewed on a case-by-case basis)
• Account works but does not meet your subjective expectations

How to Request Replacement

1. Create a support ticket within 15 minutes of purchase
2. Attach a full screen recording showing:
   • The purchase process on our website
   • Opening the account in Telegram
   • The error or issue encountered
3. Our team will review and process the replacement within 24 hours

Important

• Each account is sold once and cannot be resold after replacement
• We are not responsible for actions taken with the account after purchase
• Replacement is provided as a new account, not a monetary refund